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Apple macOS Support

macOS users: SCS Computing Facilities has opted to use the built-in protection Apple offers in Mac systems and Crowdstrike which can be installed via Self Service+.

SCS Computing Facilities (SCSCF) offer support for macOS that includes automated device enrollment with a baseline software offering along with support for issues relating to the operating system and its functionality.

macOS Golden Gate is the latest major release of macOS. Released in 2026, it is the successor to macOS Tahoe. We also support older versions of the operating system when required by software compatibility and other special situations. Please refer to our operating system support lifecycle page for more information.

The SCS macOS Baseline Software Configuration includes the following:

  • macOS Golden Gate
  • Microsoft Office 365 for Mac
  • Mozilla Firefox
  • Cisco Secure Client VPN
  • Zoom
  • Crowdstrike Falcon Sensor
SCS owned machines can be registered for support with SCSCF through our online equipment registration form. Please contact us if you have any questions regarding our support services or if you need registration assistance.

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Mac Software Management Tools (Jamf Pro)

SCSCF utilizes Jamf's Jamf Pro suite of tools for Mac management. These tools enable the delivery of premium support options to the SCS Mac Community. All new hosts with software support deployed within the environment are enrolled in this service.

Some benefits of this service include:

  • Helpful default configurations appropriate for the SCS CMU network.
  • Access to all SCS software via Self Service+.
  • Easy search for and installation of SCS printing.
  • FileVault 2 disk unlock in the event of a forgotten password.

Note: Jamf provides SCS Computing Facilities with the ability to manage Mac devices via MDM command, Jamf agent, and corresponding administrative service accounts.

Software Update Policy

You can review our software update policy here.

Self Service Software (Self Service +) 

Access to all Mac-centric software provided to the SCS Community is available via Self Service Software (Self Service+). Here you'll find all of our software packaged for use within the SCS environment. 

If you are registered for SCSCF Software Support and do not find Self Service+ in your system, please submit a ticket so that we may enroll your system and help with the installation of the client software for you. 

Software Installation

To install software using Self Service+:

  1. Open Self Service+
    • Click the Self Service+ icon (Self Service+ icon in menu bar.) located in your menu bar.
    • Or, choose Self Service Software from the Applications folder or the Apps view (formerly Launchpad).
  2. Upon launching, you will see our Featured content section that highlights the most popular and most recently updated applications used in our environment. You also have the option of searching for an application using the search box located in the upper left hand corner.
  3. Click Install next to the application you wish to install 
    • Note: Some apps require clicking install twice to ensure you read the description.
Self Service+ application homepage.

This will start the installation process, which can be tracked in the status bar window at the top of the Self Service+ application.

Printer Access and Installation

In Self Service+ you can browse all printers administered by SCS Computing Facilities. You can find printing instructions on our macOS printing page.