Frequently Asked Questions: Mailing Lists
Our mailing list system has a number of features that enable granular control over recipient lists, message sizes, forwarding functionality and approval mechanisms among other features that centralize and facilitate ease of list management.
Below you will find some commonly asked questions. If your question is not found on this, you can contact us or submit feedback via our form (at the bottom of this page).
How do I add new members?
To subscribe new members, go to the "General Options" page for your list and find the "Configuration Categories" section:
Click the "Membership Management" link
Click the "Mass Subscription" link
Add new members by entering their addresses, one per line, in the text window. You can use a bare-address form, such as example@cs.cmu.edu, or either of three more complete forms that will also populate the list member's "Name" field automatically:
"Edward Xample" <example@cs.cmu.edu>
(E. Xample) example@cs.cmu.edu
example@cs.cmu.edu (Edward Xample)
Alternately, you can upload a text file of addresses:
Click on the "Browse" button below the text-entry window
Specify your source file
Click "OK"
The Subscription tool does not verify email addresses, so review your new entries carefully before proceeding.
Finally, click on "Submit Your Changes"
How do I remove members from my list?
To unsubscribe list members:
Go to the "General Options" page for your list and find the "Configuration Categories" section
Either: Scroll down to the "Membership List" section and click the "unsub" box for the relevant members
Or, if you prefer the "Mass Removal" tool instead, click on its link:
Enter one or more email addresses in the text window
Alternately, you can upload a text file of addresses: Click on the "Browse" button below the text-entry window. Find the file, then click "OK."
Click on "Submit Your Changes"
How do I configure my list so that anyone can post a message?
To allow unrestricted posting:
Go to your list's "General Options" page, then to "Privacy Options" > "Sender Filters."
Scroll to page bottom and select "Accept" next to the option "Action to take for postings from nonmembers for whom no explicit action is defined."
Finally, click the "Submit Your Changes" button
How do I configure my list so that only certain people can post a message?
If, after reviewing the "Privacy Options" > "Sender Filters" section of your list's administrative pages, you still do not see a way to specify the desired behavior, you may want to define a privileged group (a mixture of members, administrators, and nonmembers) that identifies the only people allowed to post.
As list administrator, I keep getting bounce messages whenever somebody sends a post to my list. Isn't Mailman supposed to handle these problems automatically?
Mailman may be having difficulty parsing bounce messages returned by software on some destination system. Although Mailman can handle most such warnings for you, error-message formats are not standardized, and some messages can confuse the system. To alleviate the problem, you have two choices:
Remove the offending addresses from your membership list:
Go to the "General Options" page for your list and click the "Membership Management" link
When the page reloads, click the "Mass Removal" link, near where you previously clicked
In the form that pops up, enter the rejected mail addresses
Click the "Submit Your Changes" button
Turn off bounce notifications:
Go to the "General Options" page for your list and click the "Bounce Processing" link at page top
Scroll down to the "Bounce detection sensitivity," area and find the option "Should Mailman send you, the list owner, any bounce messages that failed to be detected by the bounce processor? ..."
Select "No,"
Click the "Submit your changes" button
I have a lot of subscribers in my mailing list, and it appears that Mailman only wants to show my subscribers by first letter. How can I get a full listing?
When a mailing list's membership gets large, the interface displays the member list in alphabetic chunks. To see the complete list on a single roster page:
Go to the "General Options" page for your list
Under "Other Administrative Activities," select "Go to the general list information page"
Click on "Visit Subscriber List"
I want to moderate my mailing list.
Depending on the type of list, the amount of traffic it gets, and the amount of off-topic messages it attracts, you may wish to consider list moderation, in which all (or just some) incoming mail is held for inspection before delivery to list members.
While moderation is an effective way to ensure that only appropriate mail propagates through the list, the tradeoffs include extra work and delays in forwarding messages. Administrators can moderate for themselves or can designate separate Moderators to handle pending mail.
Set up Moderation options on the "Sender Filters" page under "Privacy Options."
How do I configure Mailman to send list messages in digest format?
In digest mode, incoming mail is collected and only sent out periodically in one large message called a "digest." Each new digest continues where the last one ended. While this option is not as popular as it once was, some users still appreciate receiving mailing-list traffic in large chunks this way.
The option can be set on a per-user basis. Users can direct the Mailman server to deliver the list as a digest themselves, or the Administrator can change this setting for individual users under "Membership Management" by setting the user's "Digest" flag
What is the system trying to say with an error like: "example@CS.CMU.EDU is not allowed to access the Administrator pages for list example-list"?
This error indicates that the Kerberos instance under which you authenticated via WebISO is not listed as owner of the mailing list whose administrative pages you are attempting to access. The list's owner is shown near page bottom-left. You must go back and reauthenticate with that identity.
How can I filter spam?
Mailman's filter rules provide flexible screening of incoming mail and can be configured to look for specific headers set by the PureMessage tagging service. On encountering such headers, Mailman can take several actions. Commonly, mail is either held for Moderator review (to see if it really is spam) or simply discarded (often a useful policy for high-traffic lists). Configure your spam filters under "Privacy Options" in the "Spam Filters" subsection:
To catch messages that PureMessage considers spam, add a rule with:
Spam Filter Regexp: X-Spam-Warning:
Action: Discard
To catch virus warnings, add a rule with:
Spam Filter Regexp: Subject:.*PMX:VIRUS
Action: Discard
For help in creating more complex filters, feel free to contact the SCS HelpDesk.
How can I maintain an archive of posts to my list?
You can enable archiving for a mailing list from the Archiving Options page of the Mailman list administration site. To turn on archiving, click Archiving Options, set Archive messages? to Yes and click Submit Your Changes.
The Archiving Options page also allows for you to update other settings including whether archives should be public or private. To access archives
Please note that attachments associated with list archives will last for two years. Attachments associated with lists that have archiving turned on will be automatically expunged when the message with the attachment is older than two years.
My question is not on this list. Where can I get more help?
If you have any questions or need support, please contact the SCS Help Desk via phone at 412-268-4231, via email at help@cs.cmu.edu or submit a ticket.
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