Hardware Support in SCS
Overview of Service
Stay focused on your research work while we take care of your tech. We provide support services for the SCS community and their SCS-purchased computing hardware including desktops, laptops, and servers. Our hardware support services include the labor/effort of initial deployment, maintenance, upgrades, repairs and troubleshooting to ensure these devices operate efficiently throughout their lifecycle.
For those unique and special use cases, we provide consulting services to help customers find the right solution for them and their departments. We're committed to minimizing downtime and keeping your warrantied hardware in top condition. We also provide the labor for equipment that is out of warranty, but this may involve the cost of replacement hardware. Please review our Frequently Asked Questions section for more information.
Getting Started
SCS, CMU-funded computers will be assigned an asset nu mber. This number is used to register your new or existing SCS-owned computer for hardware support. Visit our CASE registration form to register your computer!
Service Highlights
Technical Purchasing Consultation
Our technical procurement team is available to answer questions regarding technical purchases, such as purchasing guidelines, quotes, and even equipment specifications, assessing technical requirements, hardware compatibility and more with the help of our engineering teams.
SCS-vetted desktop computing options
Our teams work to maintain an up to date set of computer purchase options that meet our community's needs.
Campus deployment and installation
Need your on campus computer installed for you? We've got you. We can deliver and install your computer at your on campus SCS office location.
Campus diagnosis and troubleshooting and installation
This service includes hardware troubleshooting and diagnosis. When paired with our software support service, we can keep your computer's hardware and operating system great!
Laptop loans to avoid downtime during repairs
Our hardware support service also includes a loaner laptop to get you back up and running while your computer is repaired!
Upgrades and maintenance
Our technicians are happy to provide consulting to ensure you purchase the right upgrades for your computer. Our technical procurement office can process your order and our technical teams will perform the upgrade and ensure proper functionality.
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